Success Tool Chest - Vlog/Blog

Tips on effective communication strategies for conflict prevention, conflict management and conflict resolution in crucial conversations.

We like to share these Human Interaction Process tips, (HIP Tips) to help you with sensitive and important situations. The tips align with the Seven-step CONTACT 20-20 framework. 

Get your Free CONTACT 20-20 Training & Guide to Plan and Design a Difficult Conversation here.

Feeling list from cnvc.org to help you with your communication skills

Dec 22, 2020

Here's a detailed feeling list to help you identify emotions. Sometimes people get stuck deciding what their feeling, and articulating them. Expressing feelings accurtately is key to good interpersonl skills. This list is from the Center for NonViolent Communications. CNVC.org

List of feelings — when your needs are satisfied:

AFFECTIONATE
compassionate
friendly
loving
open hearted
sympathetic
tender
warm

ENGAGED
absorbed
alert
curious
engrossed
enchanted
entranced
fascinated
interested
intrigued
involved
spellbound
stimulated

HOPEFUL
expectant
encouraged
optimistic

CONFIDENT
empowered
open
proud
safe
secure

EXCITED
amazed
animated
ardent
aroused
astonished
dazzled
eager
energetic
enthusiastic
giddy
invigorated
lively
passionate
vibrant

GRATEFUL
appreciative
moved
thankful
touched

INSPIRED
amazed
awed
wonder

JOYFUL
amused
delighted
glad
happy
jubilant
pleased
tickled

REFRESHED
enlivened
rejuvenated
renewed
rested
restored
revived

PEACEFUL
calm
clear headed
...

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He or she is not a good listener. How to talk to them about improving listening skills.

Nov 27, 2020
 

Download the 'Guide to Plan and Design your Crucial Conversations. https://www.successtoolchest.com/HIP%20Effective%20Communication%20Skills Learn how to appraoch the person who is not a good listener. Learn the CONTACT 20-20 method to help someone improve their active listening skills.

Plan your conversation, get an opinion from a mentor, adjust your plan, do the talk, and then debrief what happened in the tough talk with your mentor. As we practice effective communication skills we get better. 

Remember to humanize the other person before starting the conversation. Your objective is to share your authentic Human Interaction Process with them and find about about their's in relationship to this particular situation or circumstance. 

You want to get them to admit they could be better at listening and to give you perission to correct them when it happens in the future. 

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How to have that crucial conversation with someone who has a big ego and who is often irrational or illogical.

Nov 26, 2020
 

In this communications training video we give you communication strategies to help you plan and navigate the difficult conversation with someone who is illogical or irrational. We use the Human Interaction Process as a tool to navigate the situation with effective communication strategy. 

Watch this video to build your interpersonal communications skills.  

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Finding common Intentions through primary and secondary

Nov 21, 2020
 

How to find common intentions to help with conflict prevention, conflict management and resolution, or difficult conversations. Training from CONTACT 20-20, an effective communications solution that gives you 120+ best practice communication skills, tools and techniques, including the Human Interaction Process, the HIP. If you have a difficult conversation coming up, see if our cutting edge communications course is for you. 

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The HIP Human Interaction Process from CONTACT 20-20

May 05, 2020
 

What is not an accurate feeling statement? - today's 'Best Practice Communication Skills' HIP Tip.

 

A HIP Tip is a Snippet from the CONTACT 20-20 communication course to help you improve your skills for crucial conversations, conflict management/resolution or corrective conversations.

Today’s Tip is about the Human Interaction Process’.  You know, this is something I think should be taught to all of us in High School. It's how people communicate.

CONTACT 20-20 is the interpersonal communication system & procedure that can help your teams get through those tough talks quicker & easier so they can get on with what matters. Serving effectively, whether its an internal or external customer.  

SuccessToolChest offers Effective Communications Solutions training for your business and your team.  Elevate your team’s communications skills for crucial conversations and tough talks so your team is synchronized and serving to the best of their...

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Help Me Communicate May 8 2019 Intro to part 2 of Taking it to the next level.

May 17, 2019
 

Hi everybody,

Welcome to Help Me Communicate.

This week I’m I’m introducing and releasing the 19th video in the new multi-media and animated CONTACT Communications Program for becoming a Great Communicator and Leader.   This is the last video in the CONTACT program with the exception of the bonus videos. Its part 2 of module 7.

The 2nd “T” in CONTACT Stands for Take it to the next level. Taking a sensitive, important to correction conversation to the next level means finding common intention, getting agreement and commitments and solidifying them. In the video below, I show you how.

I share 6 steps for effective mediating in this video and it will help you mediate your own sensitive and important conversations so you can take them to the next level.

If you want to be a great communicator and leader in sensitive, crucial and corrective conversations, you’ll have to be really good at finding common intention, getting agreement, commitments and...

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Help Me Communicate April 17 2019

May 09, 2019
 

Hi All, I’m Mike

This week I’m I’m introducing and releasing the 18th video in the new multi-media and animated CONTACT Communications Program for becoming a Great Communicator and Leader.   Its part 1 of module 7.

The 2nd “T” in CONTACT Stands for Take it to the next level. Taking a sensitive, important to correction conversation to the next level means finding common intention, getting agreement and commitments and solidifying them.

In this video I explain what primary and secondary intentions are and how to find common intention. Finding common intention takes finding common ground to another level in a tough communication situations. 

Learn all about intentions in part 1 of module 7 in CONTACT.

If you want to be a great communicator and leader in sensitive, crucial and corrective conversations, you’ll have to be really good at finding common intention, getting agreement, commitments and solidifying them.    

Do...

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The Basic Human intensions and Needs.

May 09, 2019

The basic human needs and intention list below can help you find common ground with almost anyone. 

We all have Needs and they are expressed and realized through our Intentions. When you want to find common ground, understand that the other person has basic needs that he or she wants fulfilled. Use the following list to help you explore with them what they are and what he or she wants. What their intention is. When you do this you will have a better understanding of them and it will be easier to find common ground and negotiate compromise.  

Basic needs of Humans: 

We want CONNECTION: 
acceptance
affection
appreciation
belonging
cooperation
communication
closeness
community
companionship
compassion
consideration
consistency
empathy
inclusion
intimacy
love
mutuality
nurturing
respect/self-respect
safety
security
stability
support
to know and be known
to see and be seen
to understand and
be understood
trust
warmth

We want PHYSICAL WELL-BEING
air
food
...

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Help Me Communicate April 3 2019 Intro to part 2 of Finding common Ground

Apr 17, 2019
 

Welcome to Help Me Communicate.

This week I’m introducing the release the 17th video in the new multi-media and animated CONTACT Communications Program for Becoming a Great Communicator and Leader.  

The 2nd “C” in CONTACT Stands for Common Ground — Find it. Finding common ground is key to great communicating and leading. Learn the last 7 steps in finding common ground in today’s CONTACT video.

When you learn to find common ground quickly, you’ll become a great communicator.

If you want to be a great communicator and leader in sensitive, crucial and corrective conversations, you’ll also have to be really good at getting people into a “yes” frame of mind.  The Finding Common ground Module of CONTACT shows you how.   You’ll also  learn how to take ‘Seek first to understand then to be understood” to another level in this video. 

Do you want to have a positive effect on those you...

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Help Me Communicate March 15 2019 Intro to the release of part 1 of module 6 in CONTACT

Apr 03, 2019
 

Welcome to Help Me Communicate.

This week I’m introducing the release the 16th video in the new multi-media and animated CONTACT Communications Program for Becoming a Great Communicator and Leader.  

The 2nd “C” in CONTACT Stands for Common Ground — Find it. Finding common ground is key to great communicating and leading. Learn the 1st 2 steps in finding common ground in today’s CONTACT video.

When you learn to find common ground quickly, you’ll become a great communicator.

If you want to be a great communicator and leader in sensitive, crucial and corrective conversations, you’ll also have to be really good at getting people into a “yes” frame of mind.  The Finding Common ground Module of CONTACT shows you how.   

Do you want to have a positive effect on those you work with, live with and play with? Become a great communicator and leader in all aspects of your life using the CONTACT system. When you do,...

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